H & B Napa Auto Care
1901 Kutztown Road, Reading, PA 19604 610.929.4724
There are some things H & B Napa Auto Care customers should know about automotive service and repair in Reading. First and foremost, H & B Napa Auto Care cares about you and your family's safety. And they really appreciate your business. H & B Napa Auto Care wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.
Building on that foundation, there are some things that would help you understand the Reading auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics in PA are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles.
The technicians who work at H & B Napa Auto Care need extensive computer training – not just how to run the diagnostic systems, but also how to search for the right parts, network with other technicians to help them with a difficult problem and pull together a job order that makes sure that each step of the process is addressed.
The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Reading driver may not realize the business and environmental regulations H & B Napa Auto Care must comply with. Of course that costs money too. Like any Reading business, overhead is a big factor.
When you go into a your favorite Reading restaurant, you don't value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you'll come back and tell your Reading friends.
It's the same for H & B Napa Auto Care in Reading. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, customers are happy to see them succeed as a business.
Your team at H & B Napa Auto Care loves to see Reading customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns.
Tell your friends and family to go into H & B Napa Auto Care for their scheduled maintenance, too. That lowers H & B Napa Auto Care's marketing costs and helps keep its labor rates down. That's good for everyone.
Give us a call.
H & B Napa Auto Care
1901 Kutztown Road
Reading, PA 19604
610.929.4724